Reporting to the Sales Operations Manager, providing a high standard of administration support across a range of accounts but predominantly focussed on one major account. The role will be mostly internal based (possibility of customer/site visits) with a high level of autonomy regarding the day-to-day operation of the customer accounts.
Candidate must be customer centric, flexible, have the ability to organise workload, be proactive and project manage high value orders. The role is admin orientated and requires good understanding of processes/procedures with defined deadlines. It would also be beneficial if candidates have worked in a product led environment as this position requires interpretation of drawings and an aptitude for understanding product range (training will be given).
The role is mostly a reactive role however there will be some degree of proactivity required such as chasing quotes, promoting our online offering, building rapport with the customer and offering product switches all with the aim of increasing market share and order conversions.
Candidate must be confident in these areas and driven to succeed.
Administrative duties working to departmental and business KPI’s
Order entry – working in a fast paced environment and also project managed store orders – working to tight deadlines
Quote generation and chasing for conversion to increase the company’s market share and maintain/grow forecasted store numbers per market
Liaising with other internal departments to facilitate a smooth process from quote through to post shipment after sales care
Dealing with any warranty claims for both buyouts and fab to ensure a quick resolution for the customer
Produce customs documentation and liaise with customer, freight forwarder and our shipping team with Middle East orders
Support to allocated accounts to ensure that overdues are kept to a minimum
Educated to A Level or above (Good Maths and English essential)
Strong attention to detail and excellent grammar
Strong systems skills – Word & Excel, experience using ERP systems
Previous experience within Customer Services/Technical Sales
Preference given to those with social media and marketing skills
Preference given to those with the ability to read technical drawings (although not essential)