This role is the management and performance of Team Improvements reporting on (KPI’s and SLA’s).
Improving and retaining current customer service levels ensuring processes are met.
Supporting the Service Level Agreements (customers) and associated Key Performance Indicators (Internal) for Incident Management, Service Request and Customer Services by:
Person – Profile:
Academic and Technical Qualifications:
Location – Rugby
Hours of work – 9 am – 5 pm, 25 days holiday + stats + Excellent company benefits
Salary range £28,000 – £31,500