You may have experience in customer support/customer services or alternatively you may have been working in an electronics environment fault finding or repairing equipment.
In either case you should be energetic, keen to learn using your own initiative and be able to work well with others with a positive approach at all times.
Above all, this role requires an individual with a passion to provide excellent service often working under pressure in a busy office environment.
Working within a small technical team – customer service help desk, this role will involve handling inbound calls and emails to assist customers with a variety of product related questions or issues.
Additionally, you will be required to liaise with mobile network providers to diagnose connectivity issues. You will also provide customer service support for our internal and external teams.
Dealing with product questions / issues or investigations as needed.
Key Skills & Qualifications Required:-
Excellent communication skills both written and verbal.
Ability to understand, diagnose and assist in a busy support environment
5 GCSEs (or equivalent) at grade A-C including Maths, English and Science
PC Literate, including Word, Excel, E- Mail.
Good organisational skills
Previous customer services experience
1st/2nd Line experience preferred (responding to approx. 25 calls daily)
Other Desirable Skills / Qualifications:-
Electronic principles – BTEC, ONC or similar qualification passed or in progress
Experience with mobile telecommunication equipment
Customer services related qualification
Other higher level qualification i.e. ‘A’ Level, NVQ, ONC
Duties & Responsibilities
In this role you will be able to work with all areas of the business assisting with various teams to deliver excellent products and service to our customers. Within Customer Services/Product Support you will be assisting with:
Handling inbound and outbound calls
Liaising with mobile network providers
Assisting with sales team queries
Completing product investigations
Creating support tickets and follow up
Salary £22,000 – £23,000
Hours 8.30 – 5.30 pm
Company Benefits – Bonus Scheme, Gym Membership, Pension