Temporary Customer Service Executive – Remote Working Temporary/Contract

Hours: 36.25 week – training will be office based for first few days and then remote working for now.

Mon – Fri

With a 45 min unpaid lunch break

Flexibility with regards to working hours and working overtime when required is an absolute must

Purpose and Scope of Job Responsibilities: To provide exceptional customer service via telephone and email regarding orders, pricing, delivery and other ad hoc customer requests. To provide robust administrative support through the data processing of customer orders including filing and scanning of orders.

Principle Accountabilities:

• Ensure that all incoming customer calls are handled efficiently and with complete customer satisfaction
• Log all queries which require ASM or KAM intervention are logged accurately on CRM
• Advise customers on pricing and delivery changes
• Inputting customer orders on CRM and associated systems to ensure all information is correct and up to date
• Ensure all orders are accurately completed and either filed / scanned accurately or entered on the CRM
• Management of customer accounts on SAP in conjunction with Accounts department
• Follow up verbal confirmations of pricing and delivery schedules with accurate written confirmation
• Maintain regular contact with customers to ascertain satisfaction levels and where necessary effect changes to improve engagement and satisfaction levels
• Maintain contact with Group HQ and operations to ensure consistent improvement on order delivery schedules
• Ad hoc projects and tasks in support of the wider Customer Service and Business Development teams

Knowledge/Skills, Experience and Personal Attributes:

• Strong, clear, concise and confident telephone manner
• High attention to detail
• Able to prioritise tasks and work confidently under pressure
• The ability to work in a fast-paced environment and manage a diverse workload
• Strong written and verbal communications skills
• Good IT skills; Microsoft Office suite and ideally SAP
• Will undertake any necessary internal and external training required to fulfil the role