Trainee Remedy Application Technical Support Engineer
Salary – £35 – £45k
The Trainee Remedy Application Technical Support Specialist will be part of a Support Team responsible for maintaining the availability and delivery of the ESN ITSM Toolset within the UK managed service platform. This is delivered as part of a 24/7/365 support model underpinning the delivery of all associated services and service levels in line with contractual performance levels.
The Remedy ITSM toolset includes SmartIT, MyIT, Incident Management, Problem Management, Change Management, Knowledge Management, Service Request Management, Service Level Management, CMDB/Asset Management, Discovery and Reporting business solutions (version 9 and newer)
Academic and Technical Qualifications:
Other technical expertise, experience and knowledge: